Return Policy

At FragranceGoddess, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are happy to assist you.

🔄 Returns

We accept return requests within 30 days of delivery. To be eligible, items must be unused, in original condition, and returned with original packaging and accessories.

Items that show signs of use, damage, or missing parts may not be accepted.

📩 How to Request a Return

Please contact our customer support team through the Contact Us page with:

• Order number
• Product details
• Reason for return

Please wait for approval before sending any items back.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping method for returned packages.

💰 Refunds

After receiving and inspecting your return, approved refunds will be issued to the original payment method within 5–10 business days. Processing time may vary depending on your payment provider.

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos. We will provide a suitable solution, such as a replacement, exchange, or refund.

🚫 Exceptions

Non-returnable items include personalized products, gift cards, final sale items, and products that cannot be returned due to hygiene or safety reasons after opening.

💌 Contact Us

For any return or refund questions, please contact our support team. Thank you for choosing FragranceGoddess — we appreciate your trust and support.